Booking & Appointments

• How do I book an appointment?

  Use the Consultation Booking page or the Book Now link on the website to choose the appointment type that best matches your concern. If you are unsure what to select, please email clinic@etherealglowaesthetics.com.au with your main concern, preferred timing, and any upcoming events. Our team can help guide you to the most appropriate appointment option.

• Where is the clinic located?

  Ethereal Glow Aesthetic Clinic services clients in Melbourne's west from Room 11, Forsyth Park Medical Center, 200 Forsyth Road, Truganina VIC 3029.

• Do I need a consultation first?

  Many appointments are consultation-led so your goals, skin history, suitability, safety needs, and expected downtime can be considered before a plan is recommended. Final recommendations and costs are confirmed after assessment, and a consultation does not guarantee treatment.

Pricing & Payments

• Where can I find pricing?

  Please refer to the treatment menu for non-prescription skin treatment pricing where listed. Consultation-based treatment pricing is discussed privately after assessment where appropriate.

• Do you require a deposit?

  Deposit requirements may vary depending on the type and duration of your appointment. If a deposit is required, this will be communicated to you at the time of booking and applied towards the cost of your treatment where appropriate.

  Deposits help us reserve dedicated time for your appointment and minimise last-minute cancellations. For the most up-to-date booking requirements, please refer to the information provided during the booking process or contact the clinic at clinic@etherealglowaesthetics.com.au if you have any questions.

• What payment methods do you accept?

  We accept a range of convenient payment options to make your visit as seamless as possible. Accepted payment methods will be confirmed during the booking process or at your appointment.

  If you require a specific payment method, such as card or a buy now, pay later option, please let us know before attending so we can advise you accordingly. If you have any questions, feel free to contact us at clinic@etherealglowaesthetics.com.au or send us a DM via @etherealglowbyflo prior to your appointment.

Safety & Clinic Standards

• Who performs the treatments?

  Treatments at Ethereal Glow are performed by a qualified aesthetic clinician with a strong focus on safety, patient education, and natural-looking outcomes. We believe that informed patients make empowered decisions, which is why we take the time to understand your concerns and goals before proceeding with any treatment.

  Prior to treatment, we'll discuss your suitability, the expected benefits and limitations, potential risks, anticipated downtime, and aftercare requirements. You'll have the opportunity to ask questions and make decisions at your own pace, ensuring you feel comfortable, informed, and supported throughout your experience with us.

• Are treatments safe?

  Your safety is our highest priority. While aesthetic treatments are generally well tolerated when performed appropriately, all treatments carry potential risks and side effects. The type and likelihood of these risks can vary depending on the treatment, your medical history, and individual factors.

  Before proceeding, your clinician will carefully assess your suitability, discuss the expected benefits and limitations, explain possible side effects and downtime, and provide clear aftercare guidance. You'll have the opportunity to ask questions and give informed consent, ensuring you feel confident and comfortable with your decision. Our approach is always guided by patient safety, education, and realistic expectations.

• What happens if I have a reaction or concern after treatment?

  If you have any questions, unexpected symptoms, or concerns after your treatment, please contact the clinic promptly using the contact details provided to you or those listed on our website. We encourage you to reach out early so we can provide appropriate advice and support.

  Your clinician will ensure you have the necessary aftercare and contact information before you leave your appointment. If you experience severe symptoms or have an urgent health concern, please seek immediate medical attention or attend your nearest emergency department.

Before & Aftercare

• What should I do before my appointment?

  Arrive with clean skin where possible and share any relevant health, skin, or medication information. If you are preparing for an event, include your event date when booking.

• What should I avoid after treatment?

  Aftercare recommendations vary depending on the treatment you receive. In the days following your appointment, you may be advised to temporarily avoid active skincare products, excessive heat, direct sun exposure, strenuous exercise, alcohol, swimming, or other activities that could affect your recovery or results.

  Before you leave, we'll provide you with personalised aftercare instructions tailored to your treatment and answer any questions you may have. Following these recommendations can help support your comfort, optimise your results, and minimise the risk of unwanted reactions.

• Can I wear makeup after treatment?

  This depends on the treatment and how your skin responds. For some skin treatments, it may be best to keep the skin clean and avoid makeup for a short time.

• Can I exercise after treatment?

  You may need to avoid strenuous exercise temporarily after some treatments. Your clinician will let you know what applies to your appointment.

• Do I need SPF?

  Yes. Daily sun protection is one of the most important steps you can take to maintain the health of your skin and protect your treatment results. This is especially important following skin treatments, when your skin may be more sensitive to UV exposure.

  We recommend using a broad-spectrum SPF every day, even on cloudy days or when spending most of your time indoors near windows. Pairing this with a gentle skincare routine can help support your skin barrier and optimise your results. Your clinician will also advise you on when it is appropriate to restart any active skincare products as part of your personalised aftercare plan.

Results & Expectations

• When will I see results?

  Every treatment works a little differently. Some clients notice their skin looking fresher, more hydrated, or more radiant within days, while other treatments work gradually as your skin responds over time and may require a series of sessions to achieve optimal results.

  During your consultation, we'll talk you through what to realistically expect—including when you may start noticing changes, how results typically evolve, and whether maintenance treatments are recommended. Our goal is to help you make informed decisions and enjoy natural-looking results that unfold at a pace that's right for you.

• Are results guaranteed?

  No. Every person responds differently to treatment, and outcomes can vary depending on factors such as your skin condition, age, lifestyle, overall health, adherence to aftercare instructions, and how your body naturally responds.

  We will always create a personalised treatment plan based on your concerns and goals, and we'll have an honest discussion about what is realistically achievable. While we strive to provide the highest standard of care and evidence-informed recommendations, no aesthetic treatment can guarantee a specific outcome.

• Why don't you show certain before and after photos?

  Choosing an aesthetic treatment is personal, and it's natural to want to see examples of possible outcomes. While we can share results from some treatments, Australian regulations and our commitment to ethical practice mean that certain treatment outcomes are not publicly displayed or promoted.

  Instead, we believe in honest conversations tailored to you. During your consultation, we'll discuss your concerns, what you'd like to achieve, and what may realistically be possible based on your unique features. This allows you to receive information that is relevant, balanced, and focused on your individual journey—not someone else's results.

• Will I look natural?

  Ethereal Glow focuses on balanced, refined, subtle, natural-looking care. The aim is to support your features and comfort level rather than create an overdone result.

Consultation-Based Treatments

• What are consultation-based treatments?

  These are appointments where facial concerns, goals, medical history, suitability, risks, and treatment options are discussed with a qualified practitioner. Treatment may or may not proceed depending on suitability.

• Why can't all treatment details or prices be listed online?

  Australian regulations restrict the public advertising of certain prescription-only therapeutic goods and associated treatment information. For this reason, some treatment details, recommendations, and pricing cannot be displayed on our website.

  Where appropriate, personalised information is provided during a private consultation, where your concerns, medical history, suitability, and treatment goals can be carefully assessed. This ensures that any recommendations are individualised, clinically appropriate, and made with your safety and best interests in mind.

• Can I ask about facial balancing, softening expression, or profile concerns?

  Yes. Facial balance planning, subtle rejuvenation planning, expression-related concerns, and profile concerns can be discussed during a private consultation. Your clinician will guide you through suitable options, risks, and expectations.

• How many sessions will I need?

  This depends on your skin goals, skin condition, treatment type, and how your skin responds. A series of sessions may be recommended, followed by maintenance where appropriate.

Treatment Suitability

• How do I know which treatment is right for me?

  
  The best starting point is a personalised aesthetic consultation or skin consultation. Your clinician will consider your skin, concerns, lifestyle, previous treatments, comfort level, and timeframe before guiding you toward suitable options.

• Can I have treatment on the same day as my consultation?

  Sometimes, if the treatment is suitable and there is enough time allocated. In other cases, your clinician may recommend planning, preparation, or a separate appointment. Treatment may or may not proceed depending on individual suitability.

• What if I am pregnant, breastfeeding, unwell, or taking medication?

  Please mention this before booking and again during your consultation. Certain treatments may need to be postponed or adjusted for your comfort and safety.

• Can I book before an event?

  
  Yes, but allow enough time for your skin to settle. Timing depends on the treatment, your skin response, and whether any downtime is expected. If you have an event date, include it in your DM so your appointment can be planned thoughtfully.